Poor customer service

I wouldn't recommend anyone to join beame, they don't have sense of urgency, I found out that my device was offline for quiet sometime, I contacted them to sort out the issue, they told me to wait for call for an appointment, I have been waiting 😔, firstly the device was off for long period but they couldn't pick that up, secondly they told to wait even though they see how urgent this is, crime rate has increased recently because we're approaching December, guys stay away from beame or secondary device