Poor customer service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Orzido W

Very poor customer service. Mind you this is me wanting to change banking details so that they get the monthly premium. They have logged a case on 30/01/23. Till this day no response.🚮

Helpful (0)

Replies (4)

Matrix Vehicle Tracking's replyOfficial

07 Mar 2023, 09:57

Good day Orzido Wekeyo,

Kindly provide a convenient time for an agent to assist. We have tried calling to no avail.

Regards

Customer Care Department
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Matrix Vehicle Tracking's reply07 Mar 2023, 09:57

Official

Good day Orzido Wekeyo,

Kindly provide a convenient time for an agent to assist. We have tried calling to no avail.

Regards

Customer Care Department
***

Orzido W's updateReviewer Update

07 Mar 2023, 10:08

Please resolve the issue. Case number :***9

Orzido W's update07 Mar 2023, 10:08

Reviewer Update

Please resolve the issue. Case number :***9

Orzido W's updateReviewer Update

07 Mar 2023, 10:10

U can call me at 1400pm

Orzido W's update07 Mar 2023, 10:10

Reviewer Update

U can call me at 1400pm

Matrix Vehicle Tracking's replyOfficial

07 Mar 2023, 14:50

Good day Orzido Wekeyo,

Thank you for raising your concern and affording us the opportunity to assist.

Kindly note that the assisting agent will advise once the requested document has been received.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply07 Mar 2023, 14:50

Official