NB
Nhomi B
1 reviews | Active since Jul 2020
04 Nov 2021, 15:22
Poor customer service
My 36 months contract with mixtelematics ended in October 2020 but in 2021 they are still deducting money from my account and I receive calls from their collection agency. They contacted me recently to renew the contract- I told the consultant that I want to cancel, he asked that I send a cancelation email to customer services . I have been trying to get hold of their customer services to cancel the contract without success. My calls and emails are ignored.
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Matrix Vehicle Tracking's replyOfficial
05 Nov 2021, 15:40Good Day Nhomi B
We can confirm that an agent did get in contact with you and has processed your request to cancel.
Please be advised that there is 20 business days notice when cancelling, meaning November is notice.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed your request to cancel.
Please be advised that there is 20 business days notice when cancelling, meaning November is notice.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Nov 2021, 15:40
Official
Good Day Nhomi B
We can confirm that an agent did get in contact with you and has processed your request to cancel.
Please be advised that there is 20 business days notice when cancelling, meaning November is notice.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed your request to cancel.
Please be advised that there is 20 business days notice when cancelling, meaning November is notice.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***