MMt
Miss. Morgan thionay
1 reviews | Active since Sept 2022
06 Oct 2022, 09:49
Poor customer service as I have been trying to cancel my contract for the last 2months
I have been trying to cancel my policy for the last two months with no response to the multiple emails and calls. I spoke to Simon Shiba to address an odd double deduction...I am still waiting for my recon. I spoke to Lungile, Thabag, Nomsa and I am still waiting for my settlement for the cancellation. This is the worst customer service ever experienced. I would like my entire contract cancelled. I am sure tracker will give me better sevice
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
06 Oct 2022, 10:53Good day Miss. M,
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with the settlement amount.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with the settlement amount.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Oct 2022, 10:53
Official
Good day Miss. M,
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with the settlement amount.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with the settlement amount.
Regards,
Customer Care Department
***
MMt
Miss. Morgan thionay's updateReviewer Update
06 Oct 2022, 11:59The double deduction still needs to be resolved. Half the query has been attended to only once I logged this query. Bad service.
MMt
Miss. Morgan thionay's update06 Oct 2022, 11:59
Reviewer Update
The double deduction still needs to be resolved. Half the query has been attended to only once I logged this query. Bad service.
Matrix Vehicle Tracking's replyOfficial
06 Oct 2022, 12:11Good day Miss. M,
The agent will contact you today regarding the refund you requested.
Regards,
Customer Care Department
***
The agent will contact you today regarding the refund you requested.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Oct 2022, 12:11
Official
Good day Miss. M,
The agent will contact you today regarding the refund you requested.
Regards,
Customer Care Department
***
The agent will contact you today regarding the refund you requested.
Regards,
Customer Care Department
***
MMt
Miss. Morgan thionay's updateReviewer Update
10 Oct 2022, 11:04It is the new week and nobody has contacted me as suggested in your response. Still no refund , No reconciliation of my account and my settlement payment as not even been acknowledged. I am sure the deductions will keep rolling on this month and I must just keep complaining! Fix your service!
MMt
Miss. Morgan thionay's update10 Oct 2022, 11:04
Reviewer Update
It is the new week and nobody has contacted me as suggested in your response. Still no refund , No reconciliation of my account and my settlement payment as not even been acknowledged. I am sure the deductions will keep rolling on this month and I must just keep complaining! Fix your service!
Matrix Vehicle Tracking's replyOfficial
10 Oct 2022, 14:14Good day Miss M,
We can confirm that an agent assisted with your recon statement as well as the settlement fee.
Confirmation of cancellation will be sent shortly.
Regards,
Customer Care Department
***
We can confirm that an agent assisted with your recon statement as well as the settlement fee.
Confirmation of cancellation will be sent shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Oct 2022, 14:14
Official
Good day Miss M,
We can confirm that an agent assisted with your recon statement as well as the settlement fee.
Confirmation of cancellation will be sent shortly.
Regards,
Customer Care Department
***
We can confirm that an agent assisted with your recon statement as well as the settlement fee.
Confirmation of cancellation will be sent shortly.
Regards,
Customer Care Department
***