Poor customer service and responsiveness

Item: Matrix Vehicle Tracking
Rating: 1
Author: Johan C

Poor customer service. They don’t reply to customer queries and I’ve been paying for an extra insurance called protect me for R51.59 per month but I can’t access the facility on their app. When I email them about it I get no response whatsoever.

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

11 Apr 2023, 12:04

Good Day Johan Van Coppenhagen ,

Thank you for raising your concern to us.
We can confirm that an agent has assisted and thereof a welcome pack has been emailed to you.

Regards,
Customer Care Department
***.

Matrix Vehicle Tracking's reply11 Apr 2023, 12:04

Official