SM
Santoosh M

1 reviews | Active since Jan 2025

13 Jan 2025, 21:06

Poor customer service and ********* call center agents

Very poor service. Ive been a customer with Matric Mix Telematics for over 5 years having a number of vehicles fitted with tracking devices. I had the service of one of my vehicles cancelled but they still kept this account active. Now the call center agents keep calling and pestering me to upgrade this unit, and apparantly Im still paying for the service. When I request them to cancel the service they direct me to customer service which is non existent. Please can someone contact me to cancel my service

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Jan 2025, 07:35
Official
Good day Santoosh M

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
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