PS
Phawu S
1 reviews | Active since Aug 2017
03 Oct 2022, 21:08
**** poor customer service
I reported a faulty panic remote in August via email, and resent the email again 2 weeks ago. Nobody is bothered to contact me as a customer and try to resolve this, moreover when you call the contact centre you get rerouted until the call just drops on it's own! The customer service out of Mix Telematics is **** poor! Empty promises nje from the "if there's a problem we're just a call away"
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
04 Oct 2022, 09:42Good day Phuwa S,
We acknowledge your post and the content thereof is noted. However, we do not agree with the content of your post.
An agent did try and contact you several times when the query was originally received on 3 August. After the post this morning, the agents has again tried to contact you to no avail.
Kindly advise on a convenient time to assist you where the remote and vehicle are together for testing.
Assuring you of our best intentions at all times,
Customer Care Department
***
We acknowledge your post and the content thereof is noted. However, we do not agree with the content of your post.
An agent did try and contact you several times when the query was originally received on 3 August. After the post this morning, the agents has again tried to contact you to no avail.
Kindly advise on a convenient time to assist you where the remote and vehicle are together for testing.
Assuring you of our best intentions at all times,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Oct 2022, 09:42
Official
Good day Phuwa S,
We acknowledge your post and the content thereof is noted. However, we do not agree with the content of your post.
An agent did try and contact you several times when the query was originally received on 3 August. After the post this morning, the agents has again tried to contact you to no avail.
Kindly advise on a convenient time to assist you where the remote and vehicle are together for testing.
Assuring you of our best intentions at all times,
Customer Care Department
***
We acknowledge your post and the content thereof is noted. However, we do not agree with the content of your post.
An agent did try and contact you several times when the query was originally received on 3 August. After the post this morning, the agents has again tried to contact you to no avail.
Kindly advise on a convenient time to assist you where the remote and vehicle are together for testing.
Assuring you of our best intentions at all times,
Customer Care Department
***
PS
Phawu S's updateReviewer Update
07 Oct 2022, 03:50This is a lie, my phone is on 24/7! And also you have my email on your system! Send an email with a number to call back or at least make sure your phone lines are working!
PS
Phawu S's update07 Oct 2022, 03:50
Reviewer Update
This is a lie, my phone is on 24/7! And also you have my email on your system! Send an email with a number to call back or at least make sure your phone lines are working!
Matrix Vehicle Tracking's replyOfficial
07 Oct 2022, 10:27Good day Phuwa S,
Thank you for the response. We can confirm that an appointment has been booked with the requested fitment partner.
Regards,
Customer Care Department
***
Thank you for the response. We can confirm that an appointment has been booked with the requested fitment partner.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2022, 10:27
Official
Good day Phuwa S,
Thank you for the response. We can confirm that an appointment has been booked with the requested fitment partner.
Regards,
Customer Care Department
***
Thank you for the response. We can confirm that an appointment has been booked with the requested fitment partner.
Regards,
Customer Care Department
***