BM
Busisiwe M
1 reviews | Active since May 2021
21 Jun 2021, 11:49
Poor customer service
I have asked for my account to be closed as i no longer have the car, a settlement amount was sent to me and indeed the settlement amount has been paid and I also sent my proof of payment none has gotten to me regarding the status of my account or acknowledge receipt of the email at least .All i receive is automated responses. I tried reaching out via email and telephonically without any luck.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
21 Jun 2021, 13:36Good Day Busisiwe M
We have been trying to get in contact with you and have been unsuccessful.
A cancellation has been processed and your account has been closed.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you and have been unsuccessful.
A cancellation has been processed and your account has been closed.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Jun 2021, 13:36
Official
Good Day Busisiwe M
We have been trying to get in contact with you and have been unsuccessful.
A cancellation has been processed and your account has been closed.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you and have been unsuccessful.
A cancellation has been processed and your account has been closed.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***