BR
Boikhutso R
1 reviews | Active since Oct 2018
24 Mar 2022, 04:09
POOR CUSTOMER SERVICE
What a horrible service. I since joined and opted for a debit order, my account was deducted twice then they stopped. I then received an email indicating my account is in arrears and I paid( which was an inconvenience). Now my account is once again in arrears and each time they don't deduct I call them and their lines are not answered and emails not rep**** to, but rest assured you'll get a reference number that's useless. You'll also get an option on their line to leave a message for them to contact you, but no follow through. TERRIBLE EXPERIENCE/SERVICE
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Matrix Vehicle Tracking's replyOfficial
24 Mar 2022, 08:59Good day Boikhutso R,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has contacted you and your query is resolved.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has contacted you and your query is resolved.
Assuring you of our best intentions at all times.
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Mar 2022, 08:59
Official
Good day Boikhutso R,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has contacted you and your query is resolved.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has contacted you and your query is resolved.
Assuring you of our best intentions at all times.
Customer Care Department
***