Poor customer service

Item: Matrix Vehicle Tracking
Rating: 2
Author: Raymond W

I've called matrix thrice over 1 month to update my info and inform them about double deduction. Matrix upgraded my unit and continued to bill me for the old and new unit. Now, a month later, I'm still waiting for my refund.

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

04 Oct 2024, 10:51

Good Day Raymond Williams,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply04 Oct 2024, 10:51

Official

Good Day Raymond Williams,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***