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karyn.albrecht karyn.albrecht
1 reviews | Active since Jun 2012
21 Apr 2022, 15:26
Poor Customer service
I cancelled and paid up my account in full on the 10 February 2022, due to one of my fleet vehicles being written off. I am still being charged for the fees for a vehicle that is no longer drivable. I have tried numerous times to call and email. All I get is a response "The case is logged, one of our consultants will contact you" This is very frustrating
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Matrix Vehicle Tracking's replyOfficial
22 Apr 2022, 10:45Good day Karyn K,
We can confirm that a consultant did get in contact with you and advised that settlement was received and cancellation was processed.
Your query has been escalated to Corporate Accounts for further assistance.
Insurance Certificate has been forwarded to you by email.
Assuring you of our best intensions at all times.
Regards
Customer Care Department
***
We can confirm that a consultant did get in contact with you and advised that settlement was received and cancellation was processed.
Your query has been escalated to Corporate Accounts for further assistance.
Insurance Certificate has been forwarded to you by email.
Assuring you of our best intensions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Apr 2022, 10:45
Official
Good day Karyn K,
We can confirm that a consultant did get in contact with you and advised that settlement was received and cancellation was processed.
Your query has been escalated to Corporate Accounts for further assistance.
Insurance Certificate has been forwarded to you by email.
Assuring you of our best intensions at all times.
Regards
Customer Care Department
***
We can confirm that a consultant did get in contact with you and advised that settlement was received and cancellation was processed.
Your query has been escalated to Corporate Accounts for further assistance.
Insurance Certificate has been forwarded to you by email.
Assuring you of our best intensions at all times.
Regards
Customer Care Department
***