BX
Bongiwe X
1 reviews | Active since Dec 2019
24 Jun 2021, 08:11
Poor Customer Service
Becareful to take a tracking device with Mixtelematics, when you dont need it anymore, you will struggle to Cancel it with them. Both phone calls and Emails are being ignored and they keep debiting your account. Be WARNED!
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Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
24 Jun 2021, 10:22Good Day Bongiwe X
We can confirm that an agent did get in contact with you and confirmed that your account has been terminated.
Credits have been processed for the month of May.
We have also escalated your query to the Credit Control Department to get in contact with you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and confirmed that your account has been terminated.
Credits have been processed for the month of May.
We have also escalated your query to the Credit Control Department to get in contact with you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Jun 2021, 10:22
Official
Good Day Bongiwe X
We can confirm that an agent did get in contact with you and confirmed that your account has been terminated.
Credits have been processed for the month of May.
We have also escalated your query to the Credit Control Department to get in contact with you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and confirmed that your account has been terminated.
Credits have been processed for the month of May.
We have also escalated your query to the Credit Control Department to get in contact with you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***