Poor customer service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Norman M

The phones at mix telematics goes an answered , their customer service does not exist. How do I report a device not functioning correctly if they do not answer their calls.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

23 Jan 2023, 15:32

Good day Norman,

Thank you for raising your concern to us.

Your case has been escalated to our Technical Department for investigation. The assisting agent will provide feedback once the investigation is completed.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply23 Jan 2023, 15:32

Official

Norman M's updateReviewer Update

02 Feb 2023, 11:09

I am still waiting for a response from mix telematics . No one from the technical department contacted me. They need to inform me what's happening with the installed device

Norman M's update02 Feb 2023, 11:09

Reviewer Update

I am still waiting for a response from mix telematics . No one from the technical department contacted me. They need to inform me what's happening with the installed device

Norman M's updateReviewer Update

06 Feb 2023, 13:39

I am still waiting for the for a response from mix telematics

Norman M's update06 Feb 2023, 13:39

Reviewer Update

I am still waiting for the for a response from mix telematics