MvdW
Marco van der Westhuizen
1 reviews | Active since Jun 2019
28 Jun 2019, 09:27
Poor Customer Service
I keep on getting phone calls from both MiX Telematics Africa and SCS (Pty)Ltd claiming that my account is behind. SCS (Pty) Ltd listed me as a defaulter but my account is paid. I have send the proof of payment to both Mix Telematics Africa and SCS (Pty) Ltd in May 2019 but on my statement for July 2019 there is still an amount due which I have already paid. I even send the proof of payment to a consultant while talking on the phone but the issue is still not resolved.
Helpful (0)
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 Jun 2019, 09:31Good Day Marco W
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply28 Jun 2019, 09:31
Official
Good Day Marco W
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
01 Jul 2019, 10:27Good Day Marco W
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As discussed with our Accounts Department, the manual payment that was made has now been allocated to your account and your account has been removed from SCS (Pty) Ltd.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As discussed with our Accounts Department, the manual payment that was made has now been allocated to your account and your account has been removed from SCS (Pty) Ltd.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Jul 2019, 10:27
Official
Good Day Marco W
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As discussed with our Accounts Department, the manual payment that was made has now been allocated to your account and your account has been removed from SCS (Pty) Ltd.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As discussed with our Accounts Department, the manual payment that was made has now been allocated to your account and your account has been removed from SCS (Pty) Ltd.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***