1 reviews | Active since Jul 2014
Poor Customer Service
Poor customer Service. Spoke to a gentleman who sounds half asleep. I was querying an email that I received from MixTelematix regarding a query that I logged on the 26th of April. They then respond to this query that I had obviously forgotten about on the 27th of June (2 months later).
I query this, and the guy puts the phone down in my ear. Great job for customer service. He's proving that Artificial intelligence would actually be a better option in dealing with people who know what to do in situations where they are faced with agitated customers fearing for hacking into their account. Date of call 27 June Time of call 11:04 ( ********** ) I selected 2, then 4
If you could track this call, I hope this guy gets some warning because that was shocking service.
Dear Nadea
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
Please accept our sincere apologies for the experience you have had and be assured that this incident is not a reflection of our overall service level.
I refer to our telephone conversation and assure you that the matter will be addressed internally.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Nadea
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
Please accept our sincere apologies for the experience you have had and be assured that this incident is not a reflection of our overall service level.
I refer to our telephone conversation and assure you that the matter will be addressed internally.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***