SN
Sizakele N
1 reviews | Active since Jul 2021
17 Aug 2021, 18:40
Poor customer service
I sent countless emails and receive a new reference every time, but nothing happens. Eventually after 3months of sending emails and calling them with no answers, they reply to my email to confirm the termination of my contract. But the next day, I get an email from them sending me statements and my account is still being debiting until now11. It makes me wonder with the poor service they providing were they even tracking my car.
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Matrix Vehicle Tracking's replyOfficial
18 Aug 2021, 09:09Good Day Sizakele N
We can confirm that an agent did get in contact with you and has confirmed that your account has been cancelled. Confirmation of cancellation will be forwarded to you by email.
Credits have been processed to clear the outstanding balance on your account.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been cancelled. Confirmation of cancellation will be forwarded to you by email.
Credits have been processed to clear the outstanding balance on your account.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Aug 2021, 09:09
Official
Good Day Sizakele N
We can confirm that an agent did get in contact with you and has confirmed that your account has been cancelled. Confirmation of cancellation will be forwarded to you by email.
Credits have been processed to clear the outstanding balance on your account.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been cancelled. Confirmation of cancellation will be forwarded to you by email.
Credits have been processed to clear the outstanding balance on your account.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***