DJvR
Dennis Janse van Rensburg
1 reviews | Active since Apr 2020
04 Sept 2023, 08:08
Poor Customer service
Our client Mr L R Nolte had a unit from this company installed in his vehicle. He had endless problems with the installation of the unit and then sold the vehicle. He is still being billed for a unit that was installed in a car that has already been sold. Mr Nolte has been trying in vain to have the Mix Telematics charges cancelled to no avail.
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Matrix Vehicle Tracking's replyOfficial
04 Sept 2023, 09:43Good Day Dennis Janse van Rensburg,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply04 Sept 2023, 09:43
Official
Good Day Dennis Janse van Rensburg,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
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