AE
Alex E
1 reviews | Active since Jan 2011
15 Sept 2021, 12:59
Poor communications.
Wow. Try to contact this company to cancel a unit because the vehicle was sold. Waited for 30 minutes listening to "We are experiencing high call volumes" Tried at a different time on another day. Same result. Put more consultants on the job! I sent a request for someone to call me back. No luck yet. 4 days later. Sent a request on their website. Waiting. So hard to communicate with them for a simple business transaction. I am still on the phone now. Still hearing "we are experiencing high call volumes". Finally got through. Guess what. I must send an e-mail! why not just put that on your website for goodness sake.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 Sept 2021, 13:41Good Day Alex E
We can confirm that an agent did get in contact with you and has assisted concerning cancellation for vehicle registration DZ08LLGP.
Confirmation of cancellation has been forwarded to you.
The call was than escalated to the Credit Control Department for further assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning cancellation for vehicle registration DZ08LLGP.
Confirmation of cancellation has been forwarded to you.
The call was than escalated to the Credit Control Department for further assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Sept 2021, 13:41
Official
Good Day Alex E
We can confirm that an agent did get in contact with you and has assisted concerning cancellation for vehicle registration DZ08LLGP.
Confirmation of cancellation has been forwarded to you.
The call was than escalated to the Credit Control Department for further assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning cancellation for vehicle registration DZ08LLGP.
Confirmation of cancellation has been forwarded to you.
The call was than escalated to the Credit Control Department for further assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
AE
Alex E's updateReviewer Update
15 Sept 2021, 14:09Thank you. Agent has contacted me. Please don't let other customers sit on the phone for 40 minutes before they get told to e-mail. Clarify your communication and make your "We are experiencing high call volumes" message an exception and not the rule.
AE
Alex E's update15 Sept 2021, 14:09
Reviewer Update
Thank you. Agent has contacted me. Please don't let other customers sit on the phone for 40 minutes before they get told to e-mail. Clarify your communication and make your "We are experiencing high call volumes" message an exception and not the rule.
Matrix Vehicle Tracking's replyOfficial
15 Sept 2021, 14:37Good Day Alex E
We will definitely escalate your concern.
Regards,
Customer Care Department
***
We will definitely escalate your concern.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Sept 2021, 14:37
Official
Good Day Alex E
We will definitely escalate your concern.
Regards,
Customer Care Department
***
We will definitely escalate your concern.
Regards,
Customer Care Department
***