JS
Jan S
1 reviews | Active since Jan 2014
18 Dec 2020, 08:50
Poor communication
I am Jan Daniel Steyn, my acc nr with Beame/MixTelematics is 694032. I have been a customer for 3 years. My fee went up by 100% from one month to the other. I could not trf funds into the acc where the debit order is on and were late in pmt. Within days I received threatening messages from LGR Attorneys. I cannot get into contact with MixTelematics as they do not answer their phones, do not respond on e-mails and even with a querry logged on 4 December 14 days ago, no response (ticket nr ***8) I want to cancel this contract but even the attorneys does not answer, the Beme/MixTelematics service is extremely poor
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Matrix Vehicle Tracking's replyOfficial
18 Dec 2020, 10:11Good Day Jan
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has processed the cancellation, making January your notice period.
Your call was escalated to the Credit Control Department for further assistance.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has processed the cancellation, making January your notice period.
Your call was escalated to the Credit Control Department for further assistance.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Dec 2020, 10:11
Official
Good Day Jan
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has processed the cancellation, making January your notice period.
Your call was escalated to the Credit Control Department for further assistance.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has processed the cancellation, making January your notice period.
Your call was escalated to the Credit Control Department for further assistance.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***