RM
Ramporo M
1 reviews | Active since Feb 2022
09 Mar 2022, 13:12
Poor communication and lack of help.
This company is full of jokes, no communication from either Emails or calls. I wrote email five times and still no reply, they captured my vehicle registration wrong, I have changed my account n updated it on their emails but I never got response, I called but no answer. The only thing they know is to debit money.
Your company really sucks and I will never even recommend it to anyone.
Regards Maphuti
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
09 Mar 2022, 14:21Good Day Ramporo M
Thank you for taking my call and allowing us the opportunity to sort your query.
We can confirm that the banking details have been updated including the vehicle registration number.
An insurance certificate has been forwarded to you.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call and allowing us the opportunity to sort your query.
We can confirm that the banking details have been updated including the vehicle registration number.
An insurance certificate has been forwarded to you.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Mar 2022, 14:21
Official
Good Day Ramporo M
Thank you for taking my call and allowing us the opportunity to sort your query.
We can confirm that the banking details have been updated including the vehicle registration number.
An insurance certificate has been forwarded to you.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call and allowing us the opportunity to sort your query.
We can confirm that the banking details have been updated including the vehicle registration number.
An insurance certificate has been forwarded to you.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
RM
Ramporo M's updateReviewer Update
10 Mar 2022, 12:58Good day matrix Team
I came again complaining about the lack of communication and your threats to take people to credit bureaus while you cannot even check you emails or answer your calls when we making the changes to your policies, I have sent 6 emails to you a month before the debit date to make changes, you never respond to anything, I called the whole week and you always have a high calls volume.
How do you expect me to reach you while all your mode of communications are not open? .... Tell me
I came again complaining about the lack of communication and your threats to take people to credit bureaus while you cannot even check you emails or answer your calls when we making the changes to your policies, I have sent 6 emails to you a month before the debit date to make changes, you never respond to anything, I called the whole week and you always have a high calls volume.
How do you expect me to reach you while all your mode of communications are not open? .... Tell me
RM
Ramporo M's update10 Mar 2022, 12:58
Reviewer Update
Good day matrix Team
I came again complaining about the lack of communication and your threats to take people to credit bureaus while you cannot even check you emails or answer your calls when we making the changes to your policies, I have sent 6 emails to you a month before the debit date to make changes, you never respond to anything, I called the whole week and you always have a high calls volume.
How do you expect me to reach you while all your mode of communications are not open? .... Tell me
I came again complaining about the lack of communication and your threats to take people to credit bureaus while you cannot even check you emails or answer your calls when we making the changes to your policies, I have sent 6 emails to you a month before the debit date to make changes, you never respond to anything, I called the whole week and you always have a high calls volume.
How do you expect me to reach you while all your mode of communications are not open? .... Tell me
Matrix Vehicle Tracking's replyOfficial
10 Mar 2022, 13:16Good Day Ramporo M
We have escalated for the payment to go off today, please ignore any communication concerning arrears.
Once again we do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
We have escalated for the payment to go off today, please ignore any communication concerning arrears.
Once again we do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Mar 2022, 13:16
Official
Good Day Ramporo M
We have escalated for the payment to go off today, please ignore any communication concerning arrears.
Once again we do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
We have escalated for the payment to go off today, please ignore any communication concerning arrears.
Once again we do apologize for the inconvenience caused.
Regards,
Customer Care Department
***