1 reviews | Active since Jan 2022
Poor Client Experience
I had Matrix for more than 8 years now. I am really struggling to get hold of someone to cancel my contract because one of my cars has been involved in an accident and is a write off yet i am still paying .
What surprises me is that they still want to charge me a Cancellation fee? FOR WHAT. I must pay for something that is no longer in use. To call their cancelation number is a nightmare. I tried 9 times on the 25th of July 2024. The call rings with no answer. I called their general number and get put through to the same number that doesn't answer . I have been a loyal client to you yet I get such treatment . I wish the CEO of Matrix can see this and all the other complaints from Help Peter to make some severe changes to this company otherwise when my other contracts are done I'm moving them to another Tracking company.
Someone from Matrix . PLEASE CALL ME I sent numerous mails to you !!
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Retension Consultant has been in contact with you and emailed through the settlement letter of receipt of your request.
Enclosed you will find the relevant information and we await further communication.
Thank you for your patience and cooperation regarding this matter.
Best regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Retension Consultant has been in contact with you and emailed through the settlement letter of receipt of your request.
Enclosed you will find the relevant information and we await further communication.
Thank you for your patience and cooperation regarding this matter.
Best regards,
Customer Care Department
***
Lol . You can kiss me goodbye as a client .
Lol . You can kiss me goodbye as a client .
Thank you for the communication.
Following our discussion, please note that you are still within the contract period for cancellation.
However, a settlement payment is required according to the terms and conditions of the contract ,the agreement can only be cancelled once it has been paid in full.
Thank you for your patience and cooperation regarding this matter.
Best regards,
Customer Care Department
***
Thank you for the communication.
Following our discussion, please note that you are still within the contract period for cancellation.
However, a settlement payment is required according to the terms and conditions of the contract ,the agreement can only be cancelled once it has been paid in full.
Thank you for your patience and cooperation regarding this matter.
Best regards,
Customer Care Department
***