JB
Jaco B
1 reviews | Active since Jan 2014
21 Nov 2019, 16:41
Poor cancellation service
Want to cancel my Beam-e contract, had to wait on the phone for almost 15 minutes (on my own cost), the guy picks up the phone and put it down again. Disgusting service.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
22 Nov 2019, 11:29Good Day Jaco B
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply22 Nov 2019, 11:29
Official
Good Day Jaco B
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***