Poor cancellation process and unfair treatment

Beame Tracking device I am extremely disappointed with the cancellation process. It has now been 2 months since the vehicle was sold, yet I am still unable to get this policy cancelled.

I have followed up multiple times and the process has been unnecessarily frustrating and delayed. To make matters worse, I requested a full breakdown of the cancellation fees being charged, but this has still not been provided to me.

There seems to be a complete lack of transparency and communication. Customers should not have to struggle this much to cancel a policy, especially after the vehicle is no longer owned.

I expected a far more efficient and professional service and one that complies with regulatory requirements. Please can I have the policy cancelled or this matter will have to be escalated to the ombudsman