1 reviews | Active since Jan 2022
Poor cancellation
I sold my car last August and requested to cancel my subscription. The company insisted on a penalty fee because I did not notify them before the sale so they could transfer the device to another vehicle, but I do not own another car. They have continued to charge me monthly and are still demanding a penalty fee for cancellation. I feel this situation is highly unfair.
Good Day, Artisha R,
Thank you for your review.
Please note that your agreement with Matrix Vehicle Tracking is a fixed-term contract of 36 months. As such, any request to terminate the agreement before the expiry of the contract term will be subject to an early termination settlement fee.
Kindly note that if the settlement amount is not paid, the agreement will remain active and monthly billing will continue until the account is settled and the contract is formally terminated.
We hope this resolves your query, if not please get in touch by sending us an email or an inbox message on FB. Have a great day
Regards,
Customer Care Department
***
Good Day, Artisha R,
Thank you for your review.
Please note that your agreement with Matrix Vehicle Tracking is a fixed-term contract of 36 months. As such, any request to terminate the agreement before the expiry of the contract term will be subject to an early termination settlement fee.
Kindly note that if the settlement amount is not paid, the agreement will remain active and monthly billing will continue until the account is settled and the contract is formally terminated.
We hope this resolves your query, if not please get in touch by sending us an email or an inbox message on FB. Have a great day
Regards,
Customer Care Department
***