TP
Thembi P
1 reviews | Active since Sept 2018
18 Jun 2024, 12:41
Poor
I had a contract with Mix Telematix and when I decided to sell my car I informed them and requested that they cancel it. the device was never cancelled. they kept telling me that I owe them and eventually handed my account over. I handed over all the proof that showed I requested for the cancellation. I then started to receive calls demanding the payment and my name was blacklisted. I tried reaching out to their offices but I was transferred from pillar to post. I eventually decided to pay that amount they wanted and asked them to remove my name. Now they have stopped harassing me but they don't want to remove or clear my name.
Helpful (0)
Replies (2)0
Replies (2)Matrix Vehicle Tracking's replyOfficial
18 Jun 2024, 13:29Good Day Thembi Phahla,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Jun 2024, 13:29
Official
Good Day Thembi Phahla,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
18 Jun 2024, 14:53Good Day Thembi Phahla,
Thank you for notifying us of this issue.
We acknowledge that our Client Service Consultant has been in contact with you and the matter has been escalated to the Accounts Department to assist further.
A consultant will be in contact with you to provide feedback, please anticipate feedback from us shortly.
Regards,
Customer Care Department
***
Thank you for notifying us of this issue.
We acknowledge that our Client Service Consultant has been in contact with you and the matter has been escalated to the Accounts Department to assist further.
A consultant will be in contact with you to provide feedback, please anticipate feedback from us shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Jun 2024, 14:53
Official
Good Day Thembi Phahla,
Thank you for notifying us of this issue.
We acknowledge that our Client Service Consultant has been in contact with you and the matter has been escalated to the Accounts Department to assist further.
A consultant will be in contact with you to provide feedback, please anticipate feedback from us shortly.
Regards,
Customer Care Department
***
Thank you for notifying us of this issue.
We acknowledge that our Client Service Consultant has been in contact with you and the matter has been escalated to the Accounts Department to assist further.
A consultant will be in contact with you to provide feedback, please anticipate feedback from us shortly.
Regards,
Customer Care Department
***
