Poor and pathetic service drl3

I had a tracking unit from mixtelmatics Beame installed in my vehicle in October 2018. I was informed that a new tracking device was to be installed in my vehicle after the 3rd year. I was called by Beame towards the end of November 2022 to have a new unit installed in my vehicle. Ibam not really sure of how long the device was inactive as my account was debited on a monthly basis. The consultant that initially called informed me that a new device must be installed in my vehicle and that she will send a case number thae very same day for fitment and also that the fitment centre in Durban will call me to confirm fitment arrangements. I didn't receive any case number as promised and when the lady from the fitment center called that next day, i explained to her about the case number and she stated that she will get hold of the consultant to sort the issue out. I thereafter called mixtelmatics customer care line but to no avail and when I eventually got through, nobody could assist me. I called the unit testing department and was informed that my device was inactive. I have tried on numerous occasions to have my issue resolved but nobody could help. Eventually last week, I sent an sms to Beame via their website and received a call within 30s. I spoke to the line manager on duty and explained my problem and dissatisfaction about poor service delivery and he inturn sent an email to management. Up to date, only one consultant called me on 2 occasions to enquire if my issue has been resolved, which hasn't, as I informed her. I have been paying for an inactive device, not sure for how long and no staff member from mixtelmatics, after the 3rd year called to arrange for the fitment of a new tracking device. Seemingly, certain managers are *********** in performing their said function as a manager and also customer after service is non existent. I have also sent emails to management at mixtelmatics to call but it seems that as a customer, you are not worth the call.