Poor and arrogant service

<p>I purchased a new car, wanted my tracker moved from one to the other. After two months, I still pay the bill, no tracker in the other car, was told I will have to continue paying for the service even though I dont have the tracker inslled. Been with the company for 5 years. Try phoning their call centre, 9-15 minutes to answer then you spek to an agent who cant assist and will get "back to you"</p> <p> </p> <p>See attached email</p> <p>Dear Customer care</p> <p> </p> <p>I have made contact with your customer care to firstly move the tracker from the Mahindra to the Mercedes I purchased end March 2017. This movement did not take place, I then contacted your customer care again asking for the contract to be cancelled, to my dismay I was told this could not happen due to a contract I signed for 36months, I did not sign or request such.</p> <p> </p> <p>To date I have two tracking units, BMW and the Mahindra, I am seeking legal advice and am requesting an immediate stoppage of debit order for the Mahindra.</p> <p> </p> <p>Also your customer care was going to get back to me one week ago, still no feedback.</p> <p> </p> <p>I shall continue sending an email for legal records from today onwards. Also I will use my previous records for legal purposes, where I queried the new contract and so called deposit as well. You should have these on record as all good call centres do.</p> <p> </p> <p>Hopefully you will respond.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Dr Cliff Ferguson</p> <p> ********** – ********** </p>