Poor after service - Matrix

iI an not sure what started off as excellent service has deteriorated into the worst customer service.. Traded my car for a new vehicle asked them to cancel my tracking system in the old car which they did promptly. They said once the new car was ready the would organize a company to install a new one at my home. Seven days later with numerous calls to the call centre and e mails providing details of my address and still no feedback or action. Car remains in the garage as the insurance wants the tracker in before you can use it.

Bad customer service. Use another tracker company. Hate to know if the vehicle get ****** how long you would have to call the call centre to activate it.