Poor After-sales service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Lean M

Trying to get by tracking unit uninstalled because I sold the vehicle. Cannot get a hold of anyone to assist. Telephone lines just keep ringing and the online queries are either ignored or redirected to the call centre, who is not picking up when I call. So frustrated!

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

24 Apr 2023, 10:14

Good day Lean Meyburgh ,

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

We can confirm that an agent has assisted and the matter has been escalated to our Sales department.

A consultant will contact you shortly to assist with arrangements.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply24 Apr 2023, 10:14

Official

Lean M's updateReviewer Update

24 Apr 2023, 15:57

Issue was sorted out and the new tracking unit is being installed. Thanks Mix Telematics.

Lean M's update24 Apr 2023, 15:57

Reviewer Update

Issue was sorted out and the new tracking unit is being installed. Thanks Mix Telematics.