BT
Bev T
1 reviews | Active since Aug 2020
15 Dec 2025, 11:39
Poor admin service
I cancelled my exoured contract with this company in Seoptember and again in October, but they continued to debit my account. I addressed this in writing and they confirmed that the acciunt would be cancelled immediately. I requested a refund and am still waiting!!!
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
15 Dec 2025, 11:46Good Day Bev Temlett,
Thank you for bringing this to our attention. We sincerely apologize for any confusion caused.
Kindly note that your cancellation request was honored with the required one-month notice, with October serving as the notice month.
The debit processed was for October, which falls within the notice period, and therefore no refund is applicable.
We appreciate your understanding and regret any inconvenience experienced.
Regards,Customer Care Department***
Thank you for bringing this to our attention. We sincerely apologize for any confusion caused.
Kindly note that your cancellation request was honored with the required one-month notice, with October serving as the notice month.
The debit processed was for October, which falls within the notice period, and therefore no refund is applicable.
We appreciate your understanding and regret any inconvenience experienced.
Regards,Customer Care Department***
Matrix Vehicle Tracking's reply15 Dec 2025, 11:46
Official
Good Day Bev Temlett,
Thank you for bringing this to our attention. We sincerely apologize for any confusion caused.
Kindly note that your cancellation request was honored with the required one-month notice, with October serving as the notice month.
The debit processed was for October, which falls within the notice period, and therefore no refund is applicable.
We appreciate your understanding and regret any inconvenience experienced.
Regards,Customer Care Department***
Thank you for bringing this to our attention. We sincerely apologize for any confusion caused.
Kindly note that your cancellation request was honored with the required one-month notice, with October serving as the notice month.
The debit processed was for October, which falls within the notice period, and therefore no refund is applicable.
We appreciate your understanding and regret any inconvenience experienced.
Regards,Customer Care Department***
BT
Bev T's updateReviewer Update
15 Dec 2025, 12:35My Account was debited again on 1st November - please refund the amount of R123.08.
BT
Bev T's update15 Dec 2025, 12:35
Reviewer Update
My Account was debited again on 1st November - please refund the amount of R123.08.