KM
Karabo M

1 reviews | Active since Jan 2022

17 Apr 2025, 15:04

Please remove your device!!

Trust me if God had warned ne about this company before getting a device in my car!! So December 2023, I bout myself a car and immediately after I left the dealership went straight to matrix to install thier tracking device, went home in Pretoria since I'm from rustenburg, the car broke down, so called the dealership and on the 12 of December 2023 I wrote to the dealership and them 😡😡 that I'm canceling the contract cause they couldn't get the issue of the car correct!! So since I don't have a car please cancel, now every month since then till today they haven't canceled and when I ask why!! I'm told because I'm paying for the device of which I don't have the car anymore for God knows!! I don't know where the car is but got to pay for something I don't have!! I'm listed again for something I don't have with me, asked them to go retrieve thier device at the dealership but they refused!! So I dont know what I owe you anymore

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Apr 2025, 10:28
Official
Good Day Karabo Moobi
Thank you for your submission. 
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly. 
Regards, Customer Care Department ***