1 reviews | Active since May 2021
Penalty for contract with proof of contract
I bought a new vehicle in around May this year the insurance company required a tracking device installed on the vehicle. My wife had a matrix device on her vehicle which we had traded so she canceled with them and I contacted them to install the beame on my new car all this was on the phone. I told them that to install the device knowing that its a month to month contract. Today when I called them which is a mission to get hold of the customer Care . I told the consultant I want to cancel the contract , the consultant said since I have a 36 month contract I would have to pay a penalty of R 900 if I want to cancel, I then asked the consultant to show me proof of the contract which she rep**** its a voice recording contract. I asked for proof of that but she said she don't have excess to that. My submision: There was clearly no consensus between Matrix and myself about a 36 month contract. The contract is not in writing. They are not willing to supply proof of the recording. If they want to charge me a penalty of R900 I am willing to go to court to challenge the validity of the contract because clearly there was a misrepresentation of the product.
Please be advised that a request for the call recording was already sent yesterday afternoon.
We will revert back to you as soon as possible.
Regards,
Customer Care Department
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Please be advised that a request for the call recording was already sent yesterday afternoon.
We will revert back to you as soon as possible.
Regards,
Customer Care Department
***
We can confirm that a consultant did get in contact with you concerning the voice contract. You were advised of a 36 month contract and to cancel your account a settlement amount would need to be paid.
A settlement letter has been forwarded to you by email.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that a consultant did get in contact with you concerning the voice contract. You were advised of a 36 month contract and to cancel your account a settlement amount would need to be paid.
A settlement letter has been forwarded to you by email.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
