Payments not being allocated.
Their are payments I made which you have not credited me for now you threaten me with blacklisting. I made an eft on Jan 30th I sent my bank statement as proof. The lady said it was allocated but still my account says it's in arrears. I also made a payment in payment if February via eft but still not reflecting. You guys are double billing us to make money.
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Replies (3)
Matrix Vehicle Tracking's replyOfficial
29 Mar 2021, 12:33Good Day Ashlyn N
We have been trying to get in contact with you but have been unable to.
Please advise of appropriate time to contact you?
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unable to.
Please advise of appropriate time to contact you?
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Mar 2021, 12:33
Official
Good Day Ashlyn N
We have been trying to get in contact with you but have been unable to.
Please advise of appropriate time to contact you?
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unable to.
Please advise of appropriate time to contact you?
Regards,
Kaya Payi
Customer Care Department
***
's updateReviewer Update
29 Mar 2021, 12:44That is impossible as their are no missed calls on my phone
's update29 Mar 2021, 12:44
Reviewer Update
That is impossible as their are no missed calls on my phone
Matrix Vehicle Tracking's replyOfficial
29 Mar 2021, 15:34Good Day Ashlyn N
We can confirm that an agent did get in contact with you and has assisted you concerning your account. Please forward the proof of payment to the agent.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted you concerning your account. Please forward the proof of payment to the agent.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Mar 2021, 15:34
Official
Good Day Ashlyn N
We can confirm that an agent did get in contact with you and has assisted you concerning your account. Please forward the proof of payment to the agent.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted you concerning your account. Please forward the proof of payment to the agent.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***