1 reviews | Active since Oct 2016
Payment Woes
<p>Mix Telematics debit my account at the end of the month even though I get paid on the 25th. For whatever reason they insist on doing their debit orders late in the day. Last month I did an internet banking transfer but they still debited my account, resulting in my having a negative balance. This month they did not do a debit on a 30th of September, so I did a transfer on the 1st of October, thinking that if my car was ****** they would say my account isnt up to date. But they still debited my account</p>
Dear Phakamile Myeza
We hereby acknowledge your post and have noted the content.
We confirm receipt of your proof of payment and our acknowledgment sent to you shortly after receiving such. We also confirm that your debit order date will be changed to the 25th of every month.
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Dear Phakamile Myeza
We hereby acknowledge your post and have noted the content.
We confirm receipt of your proof of payment and our acknowledgment sent to you shortly after receiving such. We also confirm that your debit order date will be changed to the 25th of every month.
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind Regards
Thato Mashimbye
Customer Care Supervisor