MB
MOHAMMED B
1 reviews | Active since Feb 2012
08 Dec 2023, 14:10
Payment while car is not tracked
have had my tracker installed from October 2018 and since that time. I just checked my app and found out that the battery for the unit is flat and am being exposed or put at risks for same service that I’ve been paying for monthly. I would have expected someone from MixTelematrics to have monitored that the unit is overage and required replacement. To make it worse, I just tested my panic button and there was no response confirming how exposed I’m. This clearly shows that you guys are just interested in the money and not the safety. I don’t think I’m getting value for money here
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
11 Dec 2023, 08:09 Good Day Mohammed Boakye,
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Dec 2023, 08:09
Official
Good Day Mohammed Boakye,
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
MB
MOHAMMED B's updateReviewer Update
11 Dec 2023, 09:01You can call after 1:00pm but I just want to cancel the contract
MB
MOHAMMED B's update11 Dec 2023, 09:01
Reviewer Update
You can call after 1:00pm but I just want to cancel the contract
Matrix Vehicle Tracking's replyOfficial
11 Dec 2023, 10:30 Good Day Mohammed Boakye,
Thank you for the update , Please anticipate receiving feedback from us shortly.
Regards,
***
Thank you for the update , Please anticipate receiving feedback from us shortly.
Regards,
***
Matrix Vehicle Tracking's reply11 Dec 2023, 10:30
Official
Good Day Mohammed Boakye,
Thank you for the update , Please anticipate receiving feedback from us shortly.
Regards,
***
Thank you for the update , Please anticipate receiving feedback from us shortly.
Regards,
***
Matrix Vehicle Tracking's replyOfficial
11 Dec 2023, 13:44 Good Day Mohammed Boakye,
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
We confirm Client Service Consultant has been in contact with you and confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
We confirm Client Service Consultant has been in contact with you and confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Dec 2023, 13:44
Official
Good Day Mohammed Boakye,
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
We confirm Client Service Consultant has been in contact with you and confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
We confirm Client Service Consultant has been in contact with you and confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***