TT
Tebo T
1 reviews | Active since Mar 2024
12 Mar 2024, 13:43
PAYMENT ALLOCATION. APP NOT WORKINF
Its' 3 weeks now since I have been waiting for Matrix to allocate my payment which was done via their ozow link. I logged a case number everytime i follow up they are waiting for finance. My app is down can't do anything. Used matrix for the past 4 years never had any issues. The way things falling up I swear there must be new *********** management. Customer care does not answer calls. Matrix is giving us poor service like goverment clinics and hospitals
Helpful (0)
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
13 Mar 2024, 09:13 Good Day Tebo Malebe,
We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.
A consultant will be able to provide feedback ,please anticipate a callback shortly.
Regards,
Customer Care Department
***
We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.
A consultant will be able to provide feedback ,please anticipate a callback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Mar 2024, 09:13
Official
Good Day Tebo Malebe,
We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.
A consultant will be able to provide feedback ,please anticipate a callback shortly.
Regards,
Customer Care Department
***
We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.
A consultant will be able to provide feedback ,please anticipate a callback shortly.
Regards,
Customer Care Department
***
TT
Tebo T's updateReviewer Update
18 Mar 2024, 15:55Good day,
When will this matter be resolved.
Seems like there is an issue with your finance department. How do you introduce payment systems like ozow n fail to pick up payment?
I even sent my statement to Thato and she told me she will come back to me once they give her feedback. Seems like its out of her control, the people allocating payments can't do their job.
I have received a section 129 from you guys and you keep sending me messages to pay with the very same link that makes my payment missing.
Please allocate my payment and unblock my App.
If this is not resolved. I will report this matter directly to the Board of Directors of Mixtelematics
When will this matter be resolved.
Seems like there is an issue with your finance department. How do you introduce payment systems like ozow n fail to pick up payment?
I even sent my statement to Thato and she told me she will come back to me once they give her feedback. Seems like its out of her control, the people allocating payments can't do their job.
I have received a section 129 from you guys and you keep sending me messages to pay with the very same link that makes my payment missing.
Please allocate my payment and unblock my App.
If this is not resolved. I will report this matter directly to the Board of Directors of Mixtelematics
TT
Tebo T's update18 Mar 2024, 15:55
Reviewer Update
Good day,
When will this matter be resolved.
Seems like there is an issue with your finance department. How do you introduce payment systems like ozow n fail to pick up payment?
I even sent my statement to Thato and she told me she will come back to me once they give her feedback. Seems like its out of her control, the people allocating payments can't do their job.
I have received a section 129 from you guys and you keep sending me messages to pay with the very same link that makes my payment missing.
Please allocate my payment and unblock my App.
If this is not resolved. I will report this matter directly to the Board of Directors of Mixtelematics
When will this matter be resolved.
Seems like there is an issue with your finance department. How do you introduce payment systems like ozow n fail to pick up payment?
I even sent my statement to Thato and she told me she will come back to me once they give her feedback. Seems like its out of her control, the people allocating payments can't do their job.
I have received a section 129 from you guys and you keep sending me messages to pay with the very same link that makes my payment missing.
Please allocate my payment and unblock my App.
If this is not resolved. I will report this matter directly to the Board of Directors of Mixtelematics