MvdL
Morne van der Linde
1 reviews | Active since Mar 2014
04 Oct 2015, 14:54
paying for tracking that i dont use
I have lodged a complaint in March 2015 that I sold my vehicle and that I want to cancel my Beame.<br> I was told that I have signed a 3 year contract with them and they cannot cancel the unit.<br> we came to an arrangement that I would pay them a certain amount and they will cancel it when checking my bank statement I found that they are still deducting money from my account.<br> why do I have to pay for something I don't have and not using anymore this is now the second time I complaint <br> please assist me
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 Oct 2015, 15:09Hello mvdlin,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter will be addressed internally.
As discussed with you this matter will be resolved and feedback provided in the morning.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter will be addressed internally.
As discussed with you this matter will be resolved and feedback provided in the morning.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply04 Oct 2015, 15:09
Official
Hello mvdlin,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter will be addressed internally.
As discussed with you this matter will be resolved and feedback provided in the morning.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter will be addressed internally.
As discussed with you this matter will be resolved and feedback provided in the morning.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za