mS
megan S
1 reviews | Active since Sept 2014
05 Oct 2015, 12:00
Paying for a service that is not being received
I called Matrix call center to report , that our panic buttons are not working . They assured me that they would contact us shortly and to date that not happened. Customer service says everything is fine but we have not received any calls in months , therefor we decided to test our panic buttons , and no response yet they say that everything is in working order.We have photos of all the panic buttons being pressed by the vehicles and no response from Matrix . Just imagine if this was a life threatening situation .
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Matrix Vehicle Tracking's replyOfficial
05 Oct 2015, 14:05Hello formationdesign,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
During our telephone conversation you raised a number of other concerns that require a little more time to resolve. We will endeavour to resolve these issue in a timeously fashion and provide feedback soonest.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
During our telephone conversation you raised a number of other concerns that require a little more time to resolve. We will endeavour to resolve these issue in a timeously fashion and provide feedback soonest.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply05 Oct 2015, 14:05
Official
Hello formationdesign,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
During our telephone conversation you raised a number of other concerns that require a little more time to resolve. We will endeavour to resolve these issue in a timeously fashion and provide feedback soonest.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
During our telephone conversation you raised a number of other concerns that require a little more time to resolve. We will endeavour to resolve these issue in a timeously fashion and provide feedback soonest.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za