CB
Crystal B
1 reviews | Active since Jul 2009
03 Nov 2015, 08:05
Paying an account, but no longer have the vehicle
After being involved in a car accident last year November, the car was written off. I had a Beame tracking device in the car and have paid the monthly subscription since the device was installed. I sent through a request to Mix Telematics to cancel my monthly premium as it is no longer in use. I was blatantly ignored and have been paying the premuim for a year now, yet I am not making use of the service! How can i be paying for something that I am not making use of? I will definately not be installing another tracking device from this company!
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
03 Nov 2015, 11:15Hello Crystal,
We hereby acknowledge your post and have noted the content.
We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.
We have unfortunately not been able to reach you telephonically to confirm receipt of the termination of this agreement.
We will continue to try and reach in order to conclude this matter.
Kind regards
Botsana Ramshala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.
We have unfortunately not been able to reach you telephonically to confirm receipt of the termination of this agreement.
We will continue to try and reach in order to conclude this matter.
Kind regards
Botsana Ramshala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
Matrix Vehicle Tracking's reply03 Nov 2015, 11:15
Official
Hello Crystal,
We hereby acknowledge your post and have noted the content.
We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.
We have unfortunately not been able to reach you telephonically to confirm receipt of the termination of this agreement.
We will continue to try and reach in order to conclude this matter.
Kind regards
Botsana Ramshala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.
We have unfortunately not been able to reach you telephonically to confirm receipt of the termination of this agreement.
We will continue to try and reach in order to conclude this matter.
Kind regards
Botsana Ramshala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact