DC
Derek C
1 reviews | Active since Mar 2009
30 Sept 2020, 09:08
Pay Random amounts, no invoice
Despite multiple attempts I cannot even get a invoice out of them. Just an sms with an amount that does not seem to relate to what was agreed at all
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
30 Sept 2020, 12:37Good Day Derek C,
Thank you for taking my call.
As per our telephonic discussion regarding HC01YHGP,we did listen to the call and the consultant did not advise that the monthly premiums would be the same amount as the new vehicle. We unfortunately will not be able to process any credits.
We have however, on your approval, sent a request to our Sales team to contact you for an upgrade on the vehicle and the monthly subscription will be the same as the new contract agreed on in September 2020.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
As per our telephonic discussion regarding HC01YHGP,we did listen to the call and the consultant did not advise that the monthly premiums would be the same amount as the new vehicle. We unfortunately will not be able to process any credits.
We have however, on your approval, sent a request to our Sales team to contact you for an upgrade on the vehicle and the monthly subscription will be the same as the new contract agreed on in September 2020.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Sept 2020, 12:37
Official
Good Day Derek C,
Thank you for taking my call.
As per our telephonic discussion regarding HC01YHGP,we did listen to the call and the consultant did not advise that the monthly premiums would be the same amount as the new vehicle. We unfortunately will not be able to process any credits.
We have however, on your approval, sent a request to our Sales team to contact you for an upgrade on the vehicle and the monthly subscription will be the same as the new contract agreed on in September 2020.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
As per our telephonic discussion regarding HC01YHGP,we did listen to the call and the consultant did not advise that the monthly premiums would be the same amount as the new vehicle. We unfortunately will not be able to process any credits.
We have however, on your approval, sent a request to our Sales team to contact you for an upgrade on the vehicle and the monthly subscription will be the same as the new contract agreed on in September 2020.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
DC
Derek C's updateReviewer Update
30 Sept 2020, 15:22Absolutely shocking response. Firstly you didn't even bother getting back to me about said call, and I am still waiting for feedback why I am now supposed to agree to a debit order on a cash only account. I would also appreciate the call being send to me, so I can see what your view is on the conversation at the end of the call where HC01YHGP was specifically discussed
DC
Derek C's update30 Sept 2020, 15:22
Reviewer Update
Absolutely shocking response. Firstly you didn't even bother getting back to me about said call, and I am still waiting for feedback why I am now supposed to agree to a debit order on a cash only account. I would also appreciate the call being send to me, so I can see what your view is on the conversation at the end of the call where HC01YHGP was specifically discussed
Matrix Vehicle Tracking's replyOfficial
30 Sept 2020, 16:23Good Day Derek C,
We can confirm one of our agents did get in contact with you and has confirmed that we made an error and we were able to get a hold of the call.
Kindly be advised that your monthly premiums for HC01YHGP will be changed to the same amount as the new vehicle and credits will be passed for the difference.
Please accept our sincere apology fo the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm one of our agents did get in contact with you and has confirmed that we made an error and we were able to get a hold of the call.
Kindly be advised that your monthly premiums for HC01YHGP will be changed to the same amount as the new vehicle and credits will be passed for the difference.
Please accept our sincere apology fo the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Sept 2020, 16:23
Official
Good Day Derek C,
We can confirm one of our agents did get in contact with you and has confirmed that we made an error and we were able to get a hold of the call.
Kindly be advised that your monthly premiums for HC01YHGP will be changed to the same amount as the new vehicle and credits will be passed for the difference.
Please accept our sincere apology fo the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm one of our agents did get in contact with you and has confirmed that we made an error and we were able to get a hold of the call.
Kindly be advised that your monthly premiums for HC01YHGP will be changed to the same amount as the new vehicle and credits will be passed for the difference.
Please accept our sincere apology fo the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
DC
Derek C's updateReviewer Update
16 Oct 2020, 11:35After all of this and despite promises made by Thabang on 2020-09-30 that this would be corrected I have just received another invoice where non of this was done. How hard can it be to keep your promises?
DC
Derek C's update16 Oct 2020, 11:35
Reviewer Update
After all of this and despite promises made by Thabang on 2020-09-30 that this would be corrected I have just received another invoice where non of this was done. How hard can it be to keep your promises?
Matrix Vehicle Tracking's replyOfficial
16 Oct 2020, 11:52Good day Derek C
We would like to confirm that all the changes that were mentioned by Thabang have been done.
The changes were not going to reflect on the October statement because statements were already sent by the 25th of September and we did the changes on the 30th of September.
Please be advised that the changes will reflect on your November statement which will be sent by the 25th of October.
We have also processed the credits as per our promise.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We would like to confirm that all the changes that were mentioned by Thabang have been done.
The changes were not going to reflect on the October statement because statements were already sent by the 25th of September and we did the changes on the 30th of September.
Please be advised that the changes will reflect on your November statement which will be sent by the 25th of October.
We have also processed the credits as per our promise.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Oct 2020, 11:52
Official
Good day Derek C
We would like to confirm that all the changes that were mentioned by Thabang have been done.
The changes were not going to reflect on the October statement because statements were already sent by the 25th of September and we did the changes on the 30th of September.
Please be advised that the changes will reflect on your November statement which will be sent by the 25th of October.
We have also processed the credits as per our promise.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We would like to confirm that all the changes that were mentioned by Thabang have been done.
The changes were not going to reflect on the October statement because statements were already sent by the 25th of September and we did the changes on the 30th of September.
Please be advised that the changes will reflect on your November statement which will be sent by the 25th of October.
We have also processed the credits as per our promise.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***