MA
Mogamad A

1 reviews | Active since Jan 2017

28 May 2019, 09:07

Pay Back My Money

I have been with the company for the past 4 years and haven’t really paid much attention the debt orders for this account. However last year I sold my car and for an entire year I have been paying for a device I no longer own, for this I take the blame as I didn’t know that I was to call them to inform them that I sold the car. This year I decided to install a tracker in my new car, however I came to find out that they were charging me for two trackers, I queried this and they said it will be rectified. I haven’t received any confirmation that it was rectified and I did that in the beginning of the year.

The tracker for the new car seems not to be double the amount that I had agreed to and trying to get this sorted has been a nightmare. I was told that they would not debit my account until the issue has been resolved, but I have not received a call and the amount keeps coming off my account.

This is the worst service (next to a telephone company I have posted about) I have ever received. I would suggest using a different company for your tracker needs because I feel like I am wasting my time, money and effort dealing with a company like this.

0
Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply28 May 2019, 09:12
Official
 
Good Day Mogamad A

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
 
Kind regards
 
Customer Care 
MA
Mogamad A's update28 May 2019, 10:54
Reviewer Update
Thank you very much for the quick response. Someone has tried to call me however I was in a meeting at the time.

I am just waiting now for the follow up call.

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply28 May 2019, 15:27
Official
Good Day  Mogamad A

Thank you kindly for allowing us the opportunity to speak to you in regards to your cancellation query.

Kindly note that your cancellation request for the vehicle that was sold was processed on the date of request. We have now forwarded your account to our Finance Department for the necessary credits to be processed on the remaining vehicle on your account.

Please do accept our apologies for the inconvenience caused.

Regards

MA
Mogamad A's update02 Jun 2019, 13:37
Reviewer Update
Yet again the incorrect amount was deducted from my account yesterday. Will this ever end because this is becoming beyond frustrating now