TM
Thabani M
1 reviews | Active since Oct 2019
30 Oct 2019, 13:34
Pathetic/disgusting service
Good Day,
I trust you are well
I have just fixed my tracking device as it had a fault and this was confirmed by your call centre 3 weeks ago.
NOW, THE ONLY HICCUP I HAVE IS TO MAKE SURE THAT THE APP IS SOUND. The car is stationary on the app whilst driving around hence called your pathetic customer service.
I was transferred from pillar to post with no assistance whatsoever _ this is nonsense...
If I do not get a call from your escalations desk or my vehicle is ******, I will sue you.
The service rendered (NOT RENDERED TO BE PRECISE)by your call centre is disgusting,*********.
Regards THABANI MADELA
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
30 Oct 2019, 15:38Good Day Thabani M
Thank you for allowing us the opportunity to speak to you in regards to your query.
As per our telephonic conversation earlier today, we confirm that all is in order and your query has been resolved.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply30 Oct 2019, 15:38
Official
Good Day Thabani M
Thank you for allowing us the opportunity to speak to you in regards to your query.
As per our telephonic conversation earlier today, we confirm that all is in order and your query has been resolved.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***