TM
Tshepiso M
1 reviews | Active since Aug 2014
30 May 2019, 15:13
Pathetic Service... Poor customer care...
I upgraded my tracker with Mixtelematics I spoke to a consultant by the name of Nomsa in sales.. she was quick to sell me the tracker but did not get back to me as she was supposed to. I called the call center and every time i want Nomsa she is on a call, i received statement saying i must pay R457. I had credit available from my previous plan. The level of services is very poor I want to cancel and look for another tracking company who will provide excellent customer services.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
30 May 2019, 15:23 Good Day TREVOR B
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply30 May 2019, 15:23
Official
Good Day TREVOR B
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
31 May 2019, 10:03Good Day Trevor B
Kindly note that we have tried to contact you but have not been successful.
We confirm that your account query has been forwarded to our Finance Department for the necessary funds to be transferred from the old unit to the new unit. Your MiX Telematics account will be credited once the funds have been allocated.
Please do accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
***
Customer Care Department
Kindly note that we have tried to contact you but have not been successful.
We confirm that your account query has been forwarded to our Finance Department for the necessary funds to be transferred from the old unit to the new unit. Your MiX Telematics account will be credited once the funds have been allocated.
Please do accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
***
Customer Care Department
Matrix Vehicle Tracking's reply31 May 2019, 10:03
Official
Good Day Trevor B
Kindly note that we have tried to contact you but have not been successful.
We confirm that your account query has been forwarded to our Finance Department for the necessary funds to be transferred from the old unit to the new unit. Your MiX Telematics account will be credited once the funds have been allocated.
Please do accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
***
Customer Care Department
Kindly note that we have tried to contact you but have not been successful.
We confirm that your account query has been forwarded to our Finance Department for the necessary funds to be transferred from the old unit to the new unit. Your MiX Telematics account will be credited once the funds have been allocated.
Please do accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
***
Customer Care Department