PATHETIC SERVICE.......PATHETIC STAFF (part 2)

<p>The drama at Mix Telematics continues....</p> <p>"I" call the customer services supervisor (THATO) and explo and my frustration, she then tries to reach out to her retentions department. She cannot get a hold of her internal retentions departments to follow up on my issue because they are ALL apparently on training. I've been trying to get a hold of then since yesterday and no one answers the phone. I asked THATO to include this in her response to my hello Peter complaint of yesterday.....she said she cannot because she needs to reply according to what the company tells her reply and once the matter has been resolved......REALLY?</p> <p>Customer service 101....you need to reply accordingly to how the customer has experienced you and your level of service over the last 4 months and also according to how she herself experienced her own organisation, not according to some politically correct response formulated the your kitchen.</p> <p> </p> <p>Already I've spoken to Jade, Boitumelo, Lindewe, NOMSA (has not returned my calls for 4 weeks), Lebogang and now I'm waiting for THANDO MABASO to call me back...</p> <p>THATO you now have 25 minutes before you are in breach of your commitment to get THANDO to call me...(apparently before 10am)</p> <p> </p> <p>TOTALLY UNACCEPTABLE....</p>