DG
Denvor G

1 reviews | Active since Apr 2017

05 Apr 2017, 23:16

Pathetic Service...pathetic staff

<p>I've been trying to cancel my subscription since January 2017, I've logged called via their website, sent emails, called personally. I am fed up of speaking to such *********** staff in both customer care and retentions.</p> <p>I AM STILL WAIIT G FOR SOMEONE FROM MIX TELEMATIC TO CALL ME AFTER SEVERAL PROMISES. NOMSA YOU ARE JUST DARN RIGHT USELESS, JADE YOU ARE JUST A LIER, IM STILL AWAITING FOR A COPY OF MY CONTRACT....</p> <p>THEY ARE QUICK TO ENSURE THAT A DEBIT ORDER COMES OFF ON TIME EVERY MONTH BUT EXTREMELY SLOW TO RESOLVE ANY SORT OF PROBLEM. IF THE CUSTOMER FACING STAFF ARE THIS PATHETIC ONE CANNOT EXPECT THAT YOUR VEHICLE WILL B RECOVERED BY SUCH A COMPANY....</p> <p>JUST PLAIN AND SIMPLE PATHETIC..... </p>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Apr 2017, 10:32
Official

Dear Denvor Govender

From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels and assure you the matter will be dealt with internally.

I refer to your discussion with our Customer Retentions Department and again confirm the cancellation of your agreement will be effective once the settlement amount has been received. We trust the call has been sent to you for your perusal.

Please do not hesitate to contact us should you require any assistance.

Kind regards

Mixtelematics Support Team