ZS
Zweli S

1 reviews | Active since Mar 2020

07 Mar 2020, 06:05

Pathetic service, Lies, Promises, Procrastination..... .

I agree with the view this company is a joke on service delivery. Since day one, have been over and under debited, tried to correct this with a monthly payment correction. Barely within 2 monthly, they again incorrectly debited me with R2000. Until today, I’m being told by their employee Roxanne that they are processing it, there was an error. Even the supervisor promised to refund me 2 days ago but dololo...MIA. That’s not all, as the struggle goes on to fix, Roxanne tells me again that for this month, they erroneously have not debited me.

Come on. Worst ever service and regret joining this company. Now the MD apparently is sitting with my documents....another story. And yes, several times have they incorrectly installed their tracker wrong and cost me money as my machine was stuck. Cables were mixed and tied incorrectly....thankfully after much noise, they fixed. But use these guys at own risk....they are a head ache.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Mar 2020, 11:18
Official
Good Day Zweli S

We have escalated your query to the relevent department.

We will revert back to you.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply09 Mar 2020, 15:56
Official
Good Day Zweli S

Our Debtors Department have been trying to get a hold of you.

Kindly be advised an email has been sent to you regarding your query.

Regards,
Kaya Payi
Customer Care Department
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