MC
Martin C
1 reviews | Active since May 2017
19 Dec 2023, 08:32
Pathetic service from Mix Telematics/Matrix.
What a struggle to get hold of them, should you wish to change/upgrade/downgrade or cancel a subscription!!! Never thought any could be worse than Telkom Helkom...Beyond pathetic, on line for several periods of 20, 32, 25 minutes - just to listen to the automated response, and you can't even leave a message, as mailbox is continuously full.
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Replies (2)MC
Martin C's updateReviewer Update
20 Dec 2023, 14:46Still the same... Wow!!!
MC
Martin C's update20 Dec 2023, 14:46
Reviewer Update
Still the same... Wow!!!
Matrix Vehicle Tracking's replyOfficial
21 Dec 2023, 15:27Good Day Martin Cloete,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed the booking arrangements.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed the booking arrangements.
Kind Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Dec 2023, 15:27
Official
Good Day Martin Cloete,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed the booking arrangements.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed the booking arrangements.
Kind Regards,
Customer Care Department
***