CM
Clare M
1 reviews | Active since Nov 2021
24 Feb 2022, 12:58
Pathetic service
I'm so sick and tired of the messages I keep getting from mix Telematics saying I owe them money. Yes I would be owing if I bought a product but I cancelled a service last year and they are still billing me for it. They even have an audacity to send me a message saying they will hand me over for R159, 00. Again I have cancelled this product last year and I owe you nothing stop harassing and threatening your ex clients. I have made over 10 calls to them and no one answers the call so I can deal with this issue.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
25 Feb 2022, 13:22Good Day Clare M
Thank you for taking our calls and allowing us the opportunity to sort out your query.
We have processed credits to clear the outstanding amount on your account., please be advised it does take 14-21 days for credits to be approved.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking our calls and allowing us the opportunity to sort out your query.
We have processed credits to clear the outstanding amount on your account., please be advised it does take 14-21 days for credits to be approved.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Feb 2022, 13:22
Official
Good Day Clare M
Thank you for taking our calls and allowing us the opportunity to sort out your query.
We have processed credits to clear the outstanding amount on your account., please be advised it does take 14-21 days for credits to be approved.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking our calls and allowing us the opportunity to sort out your query.
We have processed credits to clear the outstanding amount on your account., please be advised it does take 14-21 days for credits to be approved.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***