RM
Rene M
1 reviews | Active since Oct 2012
02 Sept 2023, 07:36
Pathetic service continues
After canceling the 7 year old contract. Due to pathetic service. They take debit orders from my account even bigger amounts as before after the cancelation. I have CANCELED numerous times on the link they keep on sending me. Pathetic service = no support from me. Point.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 Sept 2023, 09:40Good Day Rene Matthee,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the assist with the account status.
We have escalated the matter has been escalated to Finance Department for approval.
Kindly note that banking details have been emailed through to you with the amount payable to be on current.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and the assist with the account status.
We have escalated the matter has been escalated to Finance Department for approval.
Kindly note that banking details have been emailed through to you with the amount payable to be on current.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Sept 2023, 09:40
Official
Good Day Rene Matthee,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the assist with the account status.
We have escalated the matter has been escalated to Finance Department for approval.
Kindly note that banking details have been emailed through to you with the amount payable to be on current.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and the assist with the account status.
We have escalated the matter has been escalated to Finance Department for approval.
Kindly note that banking details have been emailed through to you with the amount payable to be on current.
Regards,
Customer Care Department
***