ZM
Zaakirah M
1 reviews | Active since Jul 2022
07 Oct 2023, 08:08
Pathetic service
Customer service is pathetic. 3 weeks and still waiting for a call. Would not recommend mixtelematics to anyone. 👎👎👎
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
09 Oct 2023, 09:42Good Day Zaakirah Mahomed,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Sales Department with upgrade arrangements.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Sales Department with upgrade arrangements.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Oct 2023, 09:42
Official
Good Day Zaakirah Mahomed,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Sales Department with upgrade arrangements.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Sales Department with upgrade arrangements.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
ZM
Zaakirah M's updateReviewer Update
12 Oct 2023, 09:55I am still waiting for someone to call regarding an upgrade installation. How long do I have to wait. May we should cancel. Service is pathetic.
ZM
Zaakirah M's update12 Oct 2023, 09:55
Reviewer Update
I am still waiting for someone to call regarding an upgrade installation. How long do I have to wait. May we should cancel. Service is pathetic.
Matrix Vehicle Tracking's replyOfficial
19 Oct 2023, 15:20Good Day Zaakirah Mahomed,
We can confirm that the consultant has been in contact with you and the inquiry has been resolved.
Regards,
Customer Care Department
***
We can confirm that the consultant has been in contact with you and the inquiry has been resolved.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Oct 2023, 15:20
Official
Good Day Zaakirah Mahomed,
We can confirm that the consultant has been in contact with you and the inquiry has been resolved.
Regards,
Customer Care Department
***
We can confirm that the consultant has been in contact with you and the inquiry has been resolved.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 10:36Good Day Zaakirah Mahomed,
Genuine regrets for the late response.
Regards,
Customer Care Department
***
Genuine regrets for the late response.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 10:36
Official
Good Day Zaakirah Mahomed,
Genuine regrets for the late response.
Regards,
Customer Care Department
***
Genuine regrets for the late response.
Regards,
Customer Care Department
***